NHS 111 service to take calls out- of- hours across Shropshire From July 2018
From Tuesday, 3 July, 2018, people across Telford and Wrekin and Shropshire who need urgent GP out-of-hours medical help or advice will need to call 111. This is because the current Shropdoc telephone number will no longer be in use from that date.
The 111 service will replace the current out-of-hours telephone service provided by Shropdoc in line with national policy to provide a consistent, integrated approach to urgent care; but any patients that need to see a clinician out-of-hours will still be seen by a local GP.
NHS 111 is much more than a helpline - if you're worried about an urgent medical concern, you can call 111 to speak to a fully trained adviser. Depending on the situation, the 111 team can connect you to a nurse, emergency dentist or even a GP. It is free and available 24 hours a day, 365 days a year.
There is also a new ‘ASK NHS’ app that has been designed that provides improved access to NHS 111 and other local NHS services.
You can download the ‘ASK NHS’ app via Google Play (for Android phones) or Apple App Store (for iPhones) then you can access the same services as you can by telephone - just in a digital format. If you need more guidance on how to download the app please click here.
Advice is delivered by the virtual clinician ‘Olivia’ and she takes you through the steps of the symptom checker which can result in access to NHS choices, self-care information, or a call back from a clinical expert.
Communications and Engagement Team
Tel: 01743 277500 (main switchboard) Ext: 2035
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