GP Extended Access Patient Survey
Take Part Now to Help Shape the New Extended Hours Service for local GP Practices
A Patient Survey is now open for local people to help plan longer opening hours for GP practices by Shropshire and Telford & Wrekin Clinical Commissioning Groups (CCGs).
The quick confidential survey takes just minutes to complete and aims to help the CCGs find out who would be interested in the new extended hours service and when people would be most likely to use it.
To take part in the survey click here
The survey closes on Friday, 25 May at 5pm. It is open to all patients over 16 registered at a practice listed with Shropshire and Telford & Wrekin CCGs.
Dr Stephen James, Clinical Director for Primary Care speaking on behalf of both Shropshire CCG and Telford and Wrekin CCG in this joint project, urged people to complete a survey.
He said: “It will really help us shape the service if people can just spare a few minutes to complete the survey. This will help us find out the level of interest in the service and how people would like to use it.
“In particular, the patient survey is looking at people’s preferred days and times for appointment over the evenings, weekends and Bank Holidays.”
If you need help completing the survey, or need a paper copy, for assistance please contact:
Shropshire patients – Phil Morgan, Primary Care Manager, on 01743 277500 or email: firstname.lastname@example.org
As of 26.04.18 all Phlebotomy Services will close at Princess House
NHS 111 service to take calls out- of- hours across Shropshire From July 2018
From Tuesday, 3 July, 2018, people across Telford and Wrekin and Shropshire who need urgent GP out-of-hours medical help or advice will need to call 111. This is because the current Shropdoc telephone number will no longer be in use from that date.
The 111 service will replace the current out-of-hours telephone service provided by Shropdoc in line with national policy to provide a consistent, integrated approach to urgent care; but any patients that need to see a clinician out-of-hours will still be seen by a local GP.
NHS 111 is much more than a helpline - if you're worried about an urgent medical concern, you can call 111 to speak to a fully trained adviser. Depending on the situation, the 111 team can connect you to a nurse, emergency dentist or even a GP. It is free and available 24 hours a day, 365 days a year.
There is also a new ‘ASK NHS’ app that has been designed that provides improved access to NHS 111 and other local NHS services.
You can download the ‘ASK NHS’ app via Google Play (for Android phones) or Apple App Store (for iPhones) then you can access the same services as you can by telephone - just in a digital format. If you need more guidance on how to download the app please click here.
Advice is delivered by the virtual clinician ‘Olivia’ and she takes you through the steps of the symptom checker which can result in access to NHS choices, self-care information, or a call back from a clinical expert.
Communications and Engagement Team
Tel: 01743 277500 (main switchboard) Ext: 2035
IMPORTANT CHANGES TO PARKING AT THE SURGERY
NEW: Book appointments on the day at Claremont Bank Surgery. These extra appointments are to help us treat you when you need it. If you don't need an appointment please remember to cancel so someone else that needs it can use it. Book your appoinment by speaking to the receptionist