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Latest News

Extended hours July

NHS 111

NHS 111 service to take calls out-of-hours across Telford and Wrekin and Shropshire from 17 July 2018

From Tuesday 17 July 2018, patients across Telford and Wrekin and Shropshire who need urgent out-of-hours medical help or advice will need to call 111.

The NHS 111 service will replace the current out-of-hours GP telephone access service provided by Shropdoc in Shropshire and Telford & Wrekin in line with national policy to provide a consistent, integrated approach to urgent care; but any patients that need to see a clinician out-of-hours will still be seen by a local GP or other appropriate clinician.

NHS 111 is much more than a helpline - if you're worried about an urgent medical concern, you can call 111 to speak to a fully trained adviser. Depending on the situation, the NHS 111 team can connect you to generalist and specialist nurses, or even a GP or pharmacist, and can arrange face-to-face appointments should you need one. It is free and available 24 hours a day, 365 days a year.

There is also a new ‘ASK NHS’ app that has been designed that provides improved access to NHS 111 and other local NHS services. Advice is delivered by the virtual clinician ‘Olivia’ and she takes you through the steps of the symptom checker which can result in the booking of a GP appointment, access to NHS choices, a call back from a clinical expert or access to self-care.
You can download the ‘Ask NHS’ app via Google Play (for Android phones) or Apple App Store (for iPhones). If you need more guidance on how to download the app please click here.
If you are a patient living in Wales you should continue to use the Shropdoc number.

111

Future Fit Public Consultation Now Live 

The Future Fit public consultation aims to allow people from Shropshire, Telford & Wrekin and mid Wales to find out about the proposed options to transform local hospital services, encourage them to get involved and have their say.

The consultation will ask for the views of people from across Shropshire, Telford & Wrekin and mid Wales on two options:

Option 1: The Royal Shrewsbury Hospital becomes an Emergency Care site and the Princess Royal Hospital becomes a Planned Care site
(This is the preferred option)
Option 2: The Princess Royal Hospital becomes an Emergency Care site and the Royal Shrewsbury Hospital becomes a Planned Care site
Under either option, both hospitals would have an Urgent Care Centre that is open 24 hours a day, seven days a week.

To help explain the proposed changes and give local people the chance to find out more, the Clinical Commissioning Groups have developed a wide range of consultation materials, videos, a new website and are arranging and attending events and meetings in public, including eight public information events. All these materials, along with answers to the most frequently asked questions, videos and an online survey, are available to view at a new website:

www.nhsfuturefit.org 

There are also several ways people can take part in the consultation:

Email us: nhsfuturefit@nhs.net

Write to us at: FREEPOST NHS FF CONSULTATION

  

PRIVACY NOTICE - Find out what patient data we hold and what we do with it. PLUS - how to OPT OUT

Being transparent and providing accessible information to patients about how we will use your personal information is a key element of the Data Protection Act 1998 and the EU General Data Protection Regulations (GDPR). The Privacy Notice reminds you of your rights in respect of this legislation and how Claremont Bank Surgery will use your information for lawful purposes in order to deliver your care and the effective management of the local NHS system. It also contains information on consent, and how to opt-out.

Please see the links below for more information. If you have any concerns regarding the notice, or how we use your data please contact the Practice Manager.

GDPR Privacy Notice             GDPR Patient Leaflet

As of 26.04.18 all Phlebotomy Services will close at Princess House 

NHS 111 service to take calls out- of- hours across Shropshire From July 2018

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From Tuesday, 3 July, 2018, people across Telford and Wrekin and Shropshire who need urgent GP out-of-hours medical help or advice will need to call 111. This is because the current Shropdoc telephone number will no longer be in use from that date.

The 111 service will replace the current out-of-hours telephone service provided by Shropdoc in line with national policy to provide a consistent, integrated approach to urgent care; but any patients that need to see a clinician out-of-hours will still be seen by a local GP.

NHS 111 is much more than a helpline - if you're worried about an urgent medical concern, you can call 111 to speak to a fully trained adviser. Depending on the situation, the 111 team can connect you to a nurse, emergency dentist or even a GP. It is free and available 24 hours a day, 365 days a year.

There is also a new ‘ASK NHS’ app that has been designed that provides improved access to NHS 111 and other local NHS services.

You can download the ‘ASK NHS’ app via Google Play (for Android phones) or Apple App Store (for iPhones) then you can access the same services as you can by telephone - just in a digital format. If you need more guidance on how to download the app please click here.

Advice is delivered by the virtual clinician ‘Olivia’ and she takes you through the steps of the symptom checker which can result in access to NHS choices, self-care information, or a call back from a clinical expert.

Communications and Engagement Team
Shropshire CCG

Tel: 01743 277500 (main switchboard) Ext: 2035
Email: shrccg.communicationsteam@nhs.net 

IMPORTANT CHANGES TO PARKING AT THE SURGERY

parking

NEW: Book appointments on the day at Claremont Bank Surgery. These extra appointments are to help us treat you when you need it. If you don't need an appointment please remember to cancel so someone else that needs it can use it. Book your appoinment by speaking to the receptionist

Care Quality Commission - read our latest inspection report

We value your opinion – take The Friends & Family Test

More work needed to allow NHS Future Fit to move forward

Health News from the BBC and the NHS

BBC Health
NHS Choices Behind the Headlines
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website