Please note: At Claremont Bank Surgery we do not take repeat prescription requests over the phone. This is due the congestion of the phone lines, preventing other patients being able to get through to the surgery.
Patients can order by ringing Prescription Ordering Direct (POD).
For Claremont Bank Surgery, POD has so far saved £23,972 to be reinvested into the local Health Care Economy.
Please note that mornings are the busiest for the POD
Average on hold times are as follows :
Avg. On Hold Time for July 2019: 04:24 min
To order your repeat prescription tel 03333583509 (local rate) mon-fri between 8 am - 5 pm (closed bank holidays)
Do you use a Pharmacy to order your medication ? You will no longer need your pharmacy to reorder your medicines on your behalf however the prescription can still be dispensed and delivered by them. PLEASE SPEAK TO YOUR PHARMACY FOR MORE INFORMATION
DROP IT INTO THE SURGERY BEFORE 11 AM please use the prescription box facility in the porch it will save you waiting at the desk, it will be ready after 2 pm the same day! or if ordered after 11 am - 2 pm the following day.
Order online using https://patient.emisaccess.co.uk/account/login- you will need to obtain a web registration form initially. You need to request this in person at the surgery - please bring with you two forms of ID (passport, license, utility bill) for proof of ID if you are aged over 18.
POST - please allow for postal delays
At the bottom of your repeat prescription please note the date of your medication review and make a dedicated appointment with your GP around this date for review of your medication.