Latest News

Book your flu jab now!

If you are over 65 (or will be 65 by the 31st March 2021) you can now book for your flu vaccination. You will receive a letter in the post this contains a barcode. You MUST bring this letter with you for your appointment otherwise you will not  be able to get your flu vaccination. If you have not received your letter please contact the surgery and we will arrange to post one out to you. This year our flu clinic will be held at our neighbouring practice, Radbrook Green Surgery to allow us to comply with social distancing. You can book your appointment by phoning the surgery on 01743 248244 or using your online patient access account. At the time of booking you will be asked to confirm you ethnicity to enable us to keep your records updated.

                                                                                                       St Helens Clinical Commisioning Group - NHS Flu Campaign Launches

Healthwatch would like to hear your views about hospital discharge during COVID-19

Healthwatch Shropshire and Healthwatch Telford & Wrekin are working together to find out about people’s experiences of leaving hospital during the pandemic. Since March hospitals have been working closely with community health, social care partners and local councils to improve the discharge process. Triggered by Covid-19, the aim has been to make sure no one is in hospital longer than they need to be.

Please find more information attached:

More information on Healthwatch

How to contact the NHS on Bank Holiday Monday

Although GP practices are closed this bank holiday, Monday, 31 August, NHS services including GP appointments are available say health leaders at Shropshire, Telford and Wrekin Clinical Commissioning Groups (CCGs).

Different services are available depending on the medical help required.

For non-emergency health concerns, contact NHS 111 online at: or call 111, free from landlines and mobile phones. This service is available 24 hours a day, including bank holidays. Callers will be directed to where they can get the medical help and advice they need.

Pharmacies can also offer health advice and over-the-counter treatments. To check if your local pharmacy is open as normal, or for limited times over the bank holiday, visit the NHS website.

The Urgent Treatment Centre (UTC) in Bridgnorth will be open as normal, however, the UTC in Whitchurch will be closed on the bank holiday.

For life threatening emergencies, contact 999.


Council Covid Contact List

For information regarding the PCN and Claremont Bank Surgeries participation, please click the link below:

Shrewsbury PCN Patient Information Leaflet

Telephone and online appointments - Here to stay?                                                                                                                                                                   

Earlier this year Healthwatch Shropshire asked people to share their experiences of accessing General Practice appointments and using their local Pharmacy. The report highlighted that people’s experiences varied widely and there was a lack of consistent information about services and how to access them. The report has now been published.

As a result of the pandemic many services across health and social care have changed how they are delivered and new ones have been developed. In order to offer services as safely as possible people have been offered appointments over the phone or online by video or using an online form. Healthwatch Shropshire is asking people to share their views and experiences of this new way of working.

Lynn Cawley, Chief Officer of Healthwatch Shropshire told us, ‘The changes that we have seen in the way patients attend some of their appointments because of Covid-19 are likely to be here to stay. We know that the NHS Long Term Plan commits to reducing face-to-face outpatient appointments by up to a third over the next five years.

We really want to know how patients have found these new methods so that we can ensure that the patient voice is heard as the new systems are extended across health care. We are asking people to contact us by phone on 01743 342183 or via our website where people will also find our General Practice report.’

Healthwatch Survey

Do you think you could be exempt from wearing a facemask? Click on the links below for further information:

What to do if you're dropping off a urine sample to the surgery

Vitamin D and Covid-19

Click hear to read the latest Healthwatch Report

Changes to SaTH blood test services CLICK HERE

PRIVACY NOTICE - Find out what patient data we hold and what we do with it. PLUS - how to OPT OUT

Being transparent and providing accessible information to patients about how we will use your personal information is a key element of the Data Protection Act 1998 and the EU General Data Protection Regulations (GDPR). The Privacy Notice reminds you of your rights in respect of this legislation and how Claremont Bank Surgery will use your information for lawful purposes in order to deliver your care and the effective management of the local NHS system. It also contains information on consent, and how to opt-out.

Please see the links below for more information. If you have any concerns regarding the notice, or how we use your data please contact the Practice Manager.

GDPR Privacy Notice             GDPR Patient Leaflet 

Care Quality Commission - read our latest inspection report

We value your opinion – take The Friends & Family Test


Health News from the BBC and the NHS

BBC Health
NHS Choices Behind the Headlines
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website