Telephone and online appointments - Here to stay?
Earlier this year Healthwatch Shropshire asked people to share their experiences of accessing General Practice appointments and using their local Pharmacy. The report highlighted that people’s experiences varied widely and there was a lack of consistent information about services and how to access them. The report has now been published.
As a result of the pandemic many services across health and social care have changed how they are delivered and new ones have been developed. In order to offer services as safely as possible people have been offered appointments over the phone or online by video or using an online form. Healthwatch Shropshire is asking people to share their views and experiences of this new way of working.
Lynn Cawley, Chief Officer of Healthwatch Shropshire told us, ‘The changes that we have seen in the way patients attend some of their appointments because of Covid-19 are likely to be here to stay. We know that the NHS Long Term Plan commits to reducing face-to-face outpatient appointments by up to a third over the next five years.
We really want to know how patients have found these new methods so that we can ensure that the patient voice is heard as the new systems are extended across health care. We are asking people to contact us by phone on 01743 342183 or via our website www.healthwatchshropshire.co.uk where people will also find our General Practice report.’
Do you think you could be exempt from wearing a facemask? Click on the links below for further information:
What to do if you're dropping off a urine sample to the surgery
Vitamin D and Covid-19
Click hear to read the latest Healthwatch Report
Changes to SaTH blood test services CLICK HERE
PRIVACY NOTICE - Find out what patient data we hold and what we do with it. PLUS - how to OPT OUT
Being transparent and providing accessible information to patients about how we will use your personal information is a key element of the Data Protection Act 1998 and the EU General Data Protection Regulations (GDPR). The Privacy Notice reminds you of your rights in respect of this legislation and how Claremont Bank Surgery will use your information for lawful purposes in order to deliver your care and the effective management of the local NHS system. It also contains information on consent, and how to opt-out.
Please see the links below for more information. If you have any concerns regarding the notice, or how we use your data please contact the Practice Manager.