Communication Requirements

The Accessible Information Standard (AIS) was introduced by the government in 2016 to make sure that people with a disability or sensory loss are given information in a way they can understand. It is now the law for the NHS and adult social care services to comply with AIS. 

Claremont Bank Surgery is working to improve how we communicate with patients. We already have in place a hearing loop, simple Makaton Healthcare signs, lowered reception desk, an information screen in the waiting room and a disabled car parking space with access all on one level. Please tell us if you need information in a different format or communication support. Let the receptionist know when you arrive for your next appointment, call us on 01743 248244, or print and fill out the document below and send in to us:

Communication preference card

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website